Terms of Service

1. General

The RT Medical Group website ("the Site") is operated by Medical Group & Co, registered business number 558640058, 132 א, מע׳אר ("the Company"). Browsing the Site and/or making a purchase constitutes agreement to these Terms.

2. Products and Services

The Site offers medical equipment for sale and rental, training courses, and medical escort services for events and trips. Product descriptions, prices, and availability are shown on the Site and may change without prior notice. Prices shown include VAT as required by law unless stated otherwise.

Product images on the Site are illustrative only; the actual product may differ.

3. Placing an Order

An order is only completed once payment is confirmed by our payment processor. The Company may decline or cancel an order, including in cases of a pricing or description error, insufficient stock, or suspected fraud.

4. Cancellation and Returns

In accordance with Israel's Consumer Protection Law, 1981, and the Consumer Protection (Transaction Cancellation) Regulations, 2010, a customer may cancel a transaction within 14 days of receiving the product, provided it is returned in its original packaging and unused.

• To cancel, contact customer service via the contact details at the bottom of this page.
• For a cancellation not due to a defect or discrepancy, the Company may charge a cancellation fee of up to 5% of the product price or ₪100, whichever is lower.
• Products related to personal hygiene or whose original protective packaging has been removed (including sterile first-aid equipment and disinfection products) cannot be returned for health and sanitation reasons, except in the case of a product defect.
• Returns are made in person to the store at the pickup address, and the cost of getting there is borne by the customer, unless the return is due to a product defect.

5. In-Store Pickup

The Company does not deliver. Orders are collected in person from the store at: 132 A, Maghar, during the opening hours published on the Site. The customer is notified by email when an order is ready for pickup.

6. Liability and Disclaimer

Information presented on the Site, including on training and article pages, is for general informational purposes only and does not constitute medical advice, diagnosis, or a substitute for consultation with a qualified medical professional. In an emergency, contact the relevant emergency services immediately.

Use of medical equipment purchased through the Site is the sole responsibility of the purchaser, who must ensure proper training in its use. The Company is not liable for damage resulting from improper or unauthorized use of the equipment.

7. Intellectual Property

All rights in the Site, including its design, content, trademarks, and logo, belong to the Company or to third parties who have licensed their use to it, and may not be copied or used without written permission.

8. Privacy

Use of personal information submitted on the Site is subject to our Privacy Policy.

9. Governing Law and Jurisdiction

These Terms are governed solely by the laws of the State of Israel. Exclusive jurisdiction over any dispute relating to the Site or these Terms rests with the competent courts of Israel.

10. Contact

For questions, inquiries, or cancellation requests, please reach us via our contact page.