Privacy Policy

1. General

This Privacy Policy explains what data we collect through the RT Medical Group website, how we use it, and who we share it with. We operate in accordance with Israel's Protection of Privacy Law, 1981.

2. Information We Collect

We collect information in three main ways:

• Site forms — full name, phone, and email when submitting an inquiry, a medical escort request, or a training information request.
• Placing an order — in addition to contact details (name, phone and email). We never store credit card details ourselves — payment is processed directly by PayPal, and we only receive a payment confirmation.
• Creating a user account — if you choose to sign in, account management (login, sign-up, verification) is handled by Clerk, a third-party provider specializing in user authentication.

3. How We Use Information

• To process orders, service requests, and inquiries submitted through the Site.
• To send order confirmations and order-related updates.
• To keep order history for signed-in users.
• To improve the Site and prevent abuse (e.g., detecting automated/spam submissions).

We do not sell personal information to third parties for marketing purposes.

4. Sharing Information with Third-Party Providers

To operate the Site, we rely on the following providers, each with its own privacy policy:

• PayPal — payment processing.
• Clerk — login and user account management.
• Resend — sending email: order confirmations and status updates, a reminder about an unfinished cart, and the newsletter for those who subscribed.
• Neon (Postgres) — hosting the Site's database.
• Vercel — hosting and running the Site.
• Telegram — internal alerts to site operators about new orders and inquiries. An alert includes the customer's name, phone number and the order or inquiry details.
• Cloudinary — hosting the product images shown on the Site.
• Vercel Analytics — anonymous, aggregate usage statistics (which pages were viewed), with no cookies and no personal identification of visitors.

5. Cookies

The Site uses cookies necessary for its operation — for example, storing your cart contents, your chosen display language, and your sign-in status (via Clerk). These cookies are not used for advertising tracking, and the Site sets no advertising or third-party marketing cookies.

Email and newsletter

The newsletter is sent only to people who subscribed and confirmed through the link emailed to their address. Every message carries an unsubscribe link, and removal is immediate — the address is deleted from the mailing list. If you start an order and don't complete it, a single reminder may be sent to the address you entered.

6. Data Security

We take reasonable, standard measures to protect the information provided to us, including encrypted transport (HTTPS) and restricting access to information to authorized personnel only. However, we cannot guarantee absolute protection against every possible breach.

7. Your Rights

Under the Protection of Privacy Law, every individual is entitled to review information held about them and request its correction or deletion. To exercise this right, please contact us via the details on the contact page.

8. Contact

For privacy-related questions, please reach us via our contact page.