Frequently Asked Questions
Answers to what our customers ask us most.
Do you deliver?
No — there is no delivery. Orders are collected from our store in Maghar (132 A) during opening hours: Sun–Tue 10:00–17:00, Wed 9:30–16:00, Thu 9:30–17:00, Fri 9:00–14:00, Sat closed. We email you as soon as your order is ready for pickup.
How do I track my order?
After ordering you'll get a confirmation email with a link to your invoice and tracking. If you have an account, all your orders are always available under "My Orders", including status updates and a notice when your order is ready for pickup.
How do I cancel an order or return a product?
As long as an order hasn't been marked ready for pickup, you can cancel it directly from the order page with one click. Beyond that, under Israeli consumer protection law you can cancel a purchase and return a product within 14 days of receiving it, in its original packaging and unused. For health and hygiene reasons, sterile or opened-packaging items (e.g. single-use first aid supplies) can't be returned except in case of a defect. Full details are in our Terms of Use.
Is payment on the Site secure?
Yes. All payments go through PayPal's secure, encrypted checkout — we never see or store your card details.
Do I need an account to order?
No — guest checkout is available. A free account gives you easy access to your order history, status tracking, and a wishlist.
How do I book a medical escort or training course?
Through the medical escort request form on the Services page, or the contact form on the Training page — we'll get back to you with a quote tailored to your event or course.
A product I want shows "Out of stock" — what now?
Message us on WhatsApp (052-401-4512) and we'll let you know as soon as it's back, or suggest a suitable alternative.